Terms and Conditions

Introduction and License

Milky Way is operated under the regulation and licensing of the Anjouan Gaming Board. The platform provides a range of real-money gambling services, including online pokies, table games, and live dealer options, ensuring compliance with relevant Australian laws. By engaging with Milky Way, users agree to abide by these Terms and Conditions, which govern the use of the platform and all associated services.

Eligibility

To participate in the services offered by Milky Way, users must meet the following eligibility requirements:

• Minimum age requirement is 18 years.
• Users must reside in jurisdictions where online gambling is permitted.
• Participation is strictly prohibited for individuals residing in regions where such services are illegal.

Account Rules

Users must adhere to the following account rules to ensure a secure gaming environment:

• Only one account is permitted per individual. Duplicate accounts may result in the suspension or closure of all related accounts.
• Mandatory Know Your Customer (KYC) verification is required prior to processing any withdrawals. Users must provide accurate personal information and documentation to verify their identity.
• Users are responsible for maintaining the security of their accounts. This includes safeguarding login credentials and notifying the support team of any unauthorized access.
• Any misuse of accounts, including but not limited to sharing of accounts or fraudulent activities, will lead to immediate account suspension or termination.

Deposits and Withdrawals

Milky Way provides various payment options for deposits and withdrawals, subject to the following rules:

• All deposits must be made through approved payment methods. Users should refer to the banking section of the platform for a list of available methods.
• Transactions may be subject to processing times varying by method, with credit/debit card and e-wallet transactions typically processed faster than bank transfers.
• Anti-Money Laundering (AML) compliance is enforced, requiring users to verify their identity upon deposit and withdrawal requests.
• Withdrawal requests are processed within a maximum of five business days, contingent upon successful KYC verification.

Prohibited Activities

Milky Way enforces strict rules regarding prohibited activities to maintain integrity and fairness:

• Cheating, fraud, or any form of manipulation of the games is not tolerated.
• Bonus abuse, including but not limited to the creation of multiple accounts to claim bonuses, will result in the forfeiture of bonuses and potential account suspension.
• The use of automated programs, bots, or any unauthorized software to influence gameplay is strictly prohibited.
• Exploiting system errors or glitches for personal gain is considered a severe violation of these Terms.

Limitation of Liability and Termination

Milky Way reserves the right to suspend, restrict, or permanently terminate user accounts under the following circumstances:

• Violation of any terms outlined in this document.
• Non-compliance with regulatory requirements or laws applicable to online gambling.
• Detection of suspicious activity or fraudulent behaviour.

Bonus Terms and General Promotional Conditions

The following terms apply to all bonuses and promotions offered by Milky Way:

• Bonuses are subject to specific wagering requirements, which must be fulfilled before any winnings may be withdrawn.
• Promotions may have expiration dates and specific eligibility criteria that must be met.
• Milky Way retains the right to amend, cancel, or refuse any bonus or promotion at its discretion.

Fair Play and Game Integrity

Milky Way is committed to ensuring fair play and game integrity:

• All games utilize Random Number Generators (RNG) to guarantee randomness and fairness in outcomes.
• Regular audits are conducted to ensure compliance with industry standards and regulations.
• Users are encouraged to play responsibly and report any suspected irregularities to the support team.

Fraud Prevention and Security Monitoring

Milky Way employs comprehensive fraud prevention measures to protect users and the platform:

• Continuous monitoring of account transactions and activities to detect and prevent fraudulent behaviour.
• Implementation of security protocols to safeguard user information and financial transactions.
• Users are encouraged to report any suspicious activity or security concerns immediately.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, Milky Way has established a structured complaint handling process:

1. Users should initially contact the support team to resolve any issues.
2. If the issue remains unresolved, users may submit a formal complaint through the designated channels on the website.
3. The support team will investigate the complaint and respond within a reasonable timeframe.
4. Should the resolution be unsatisfactory, users may escalate the matter to the relevant regulatory authority.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Australia. Users agree to submit to the exclusive jurisdiction of these courts in relation to any disputes.

Responsible Gambling Measures and User Protection Tools

Milky Way is dedicated to promoting responsible gambling practices:

• Users are encouraged to set deposit limits, loss limits, and session time limits to manage their gambling activities.
• Self-exclusion options are available for users who wish to take a break from gambling.
• Resources and support for problem gambling are provided, including links to external organizations that specialize in gambling addiction prevention and support.

By continuing to use the services provided by Milky Way, users acknowledge that they have read, understood, and agree to comply with these Terms and Conditions. These terms may be updated from time to time, and users are encouraged to review them regularly.